Refund policy
## RETURNS
At ANJALI TEXTILES, we strive to provide quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, you may request a return subject to the conditions below.
Returns must be requested within 7 days of receiving your order.
To be eligible for a return:
* The item must be unused, unwashed and in its original condition.
* The item must be returned with original packaging, tags and invoice (if applicable).
* Products damaged due to misuse, improper handling or normal wear and tear are not eligible for return.
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## NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
* Customized or made-to-order products
* Clearance or sale items
* Used, washed or damaged items
* Products returned without original packaging or tags
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## DAMAGED OR WRONG PRODUCTS
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery at [anjalitextiles1111@gmail.com](mailto:anjalitextiles1111@gmail.com) with:
* Your order number
* Photos/videos of the product
* A brief description of the issue
We will review the issue and arrange a replacement or refund if approved.
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## REFUNDS
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
* Shipping charges are non-refundable unless the return is due to our error.
* Refund processing times may vary depending on your bank or payment provider.
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## EXCHANGES
We only replace items if they are defective, damaged or incorrect, subject to product availability.
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## CANCELLATIONS
Orders can only be cancelled before they are shipped. Once dispatched, orders cannot be cancelled.
To request a cancellation, please contact us as soon as possible at [anjalitextiles1111@gmail.com](mailto:anjalitextiles1111@gmail.com).
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## RETURN SHIPPING
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective or incorrect item delivered by us.
We recommend using a trackable shipping service for returns.
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## CONTACT INFORMATION
For any return, refund or exchange-related queries, please contact:
ANJALI TEXTILES
Sanghavi Paradise B, Baramati Bhigwan Road
Baramati - 413102
Email: [anjalitextiles1111@gmail.com](mailto:anjalitextiles1111@gmail.com)